Royal Ace Customs
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Terms and Conditions

 

Effective Date: [Insert Date]
Business Name: [Your Shop Name, e.g., Royal Ace Customs]

1. Acceptance of Terms

By booking a service, making a payment, or leaving a vehicle in our possession, you (the “Client”) agree to these Terms & Conditions in full. These terms may be updated at any time without notice.

2. Services Provided

We provide automotive customization and enhancement services, including but not limited to:

  • Detailing
     
  • Paint Correction
     
  • Ceramic Coating
     
  • Window Tinting
     
  • Starlight Headliners
     
  • Ambient Lighting
     
  • Vehicle Wraps
     
  • Other aesthetic modifications
     

All services are rendered as per client approval and agreed-upon scope.

3. Payments & Deposits

  • A deposit may be required for certain services and is non-refundable.
     
  • Full payment is due upon completion and prior to the release of the vehicle.
     
  • We accept payments via cash, credit/debit card, or approved electronic methods.
     

Late payments may result in storage fees of $50/day after 48 hours unless prior arrangements are made.

4. Cancellations & Rescheduling

  • Clients must provide at least 24 hours notice for cancellations.
     
  • No-shows or same-day cancellations may result in forfeited deposits.
     
  • We reserve the right to reschedule services due to unforeseen circumstances (e.g., weather, part delays, or emergencies).
     

5. Client Responsibilities

  • The Client must disclose all existing vehicle issues or prior damage that may affect the service.
     
  • All personal items must be removed before service; we are not liable for lost or damaged belongings.
     
  • Vehicles must be picked up within 48 hours of completion unless otherwise agreed.
     

6. Liability Disclaimer

We take every precaution to protect your vehicle. However:

  • We are not liable for pre-existing damage, mechanical/electrical failure, or paint defects that may become visible after cleaning or modification.
     
  • Some services may involve removal or modification of vehicle panels or interior parts. Client assumes all associated risks.
     

7. Warranty & Claims

  • Workmanship is warranted for 30 days unless otherwise specified.
     
  • Manufacturer warranties for materials (tint, coatings, etc.) are passed to the client and subject to their terms.
     
  • Warranty is void if the vehicle is not maintained per care instructions, altered, or tampered with by others.
     

8. Compliance with Laws

  • Certain customizations (tint levels, lighting mods, etc.) may be restricted by local/state laws.
     
  • It is the Client’s responsibility to ensure compliance with applicable regulations.
     
  • We do not guarantee inspection or legal passability.
     

9. Media Release

By default, you grant us permission to photograph or film your vehicle for promotional use (social media, website, etc.).
You may opt out by submitting a written request before your appointment.

10. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages, including loss of use, data, or profits, arising out of or in any way connected to the services provided.

11. Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve the issue amicably.
If unresolved, any legal action will be governed by the laws of the Commonwealth of Massachusetts and handled in the appropriate jurisdiction.

Common items in a terms and conditions agreement allow you to:

  • Withdraw and cancel services, and make financial transactions.
  • Manage customer expectations, such as liability for information errors or website downtime.
  • Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
  • Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
  • Disable user accounts.
  • Write down any other terms or conditions that protect you or your audience.

Return and Refund Policy

 

1. Overview

At Royal Ace Customs, we pride ourselves on high-quality craftsmanship and customer satisfaction. Due to the custom nature of our services, all sales are final, and we do not offer refunds unless a mutual agreement is reached or a refund is deemed necessary based on exceptional circumstances.

2. Custom & Service-Based Work

  • All services — including detailing, tinting, lighting, paint correction, wraps, and other custom work — are non-refundable once completed.
     
  • Customizations are tailored to each vehicle and customer preference, which means materials and labor cannot be reused or reversed.
     
  • If there is a service quality concern, we encourage clients to report it within 24 hours of pickup for review.
     

3. Exceptions & Case-by-Case Review

We may issue a partial or full refund under the following conditions:

  • A service was not delivered as described or agreed upon in writing
     
  • There was a clear failure in materials or workmanship that we cannot correct
     
  • A formal mutual agreement is made between the client and management
     

All refund decisions are at the sole discretion of Royal Ace Customs management after an internal review.

4. Deposits

  • All deposits are non-refundable.
     
  • Deposits secure your appointment time and cover the cost of preparation or material ordering.
     
  • If you cancel or reschedule without proper notice (minimum 24 hours), your deposit may be forfeited.
     

6. Chargebacks & Disputes

We take customer satisfaction seriously. If you're unsatisfied with any part of the service, please contact us directly before initiating a chargeback. Unauthorized chargebacks will be disputed and may be turned over to collections if invalid.

7. Contact for Concerns

To discuss any concerns about your service, contact us directly. We’ll do our best to find a fair and reasonable resolution.

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  • Terms and Conditions

Royal Ace Customs

Methuen, MA 01844

(978) 382-2171

Copyright © 2025 Royal Ace Customs - All Rights Reserved.

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